Return & Refund Policy

We want you to feel confident when shopping with Look Streets. Please review the following policy before requesting a cancellation, return, or refund.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Before Shipment

You may request to cancel your order for a full refund before it has been shipped.

After Shipment

Once an order has been shipped, it can no longer be cancelled.

If your package is lost in transit or cannot be delivered, please contact our Customer Support team. We will work with the carrier to investigate the issue and provide an appropriate solution where applicable.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and unwashed

• Remain in its original condition

• Include all original tags and packaging

• Be accompanied by proof of purchase or an order confirmation

Please contact our Customer Support team before returning any item. We will provide the correct return instructions and return address.

Items returned without prior approval may not be accepted.

Non-Returnable Items

Customized or personalized products cannot be returned unless they arrive damaged, defective, or incorrect.

For hygiene and safety reasons, certain items may also be non-returnable once opened, used, or removed from their original packaging.

Return Shipping

If the return is requested for personal reasons, including ordering the wrong size, changing your mind, or no longer wanting the item, the customer is responsible for all return shipping costs.

Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect item, Look Streets will provide an appropriate solution and may cover reasonable return shipping costs where required.

Please contact us before arranging a return shipment.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include:

• Your order number

• A clear description of the issue

• Photos or videos showing the item and packaging

Our Customer Support team will review your request and provide the appropriate next steps.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If the return is approved, the refund will be issued to your original payment method.

Please allow 3–15 business days for the refunded amount to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.

Delayed or Missing Refunds

If your approved refund has not appeared after the expected processing period:

1. Check your bank or payment account again.

2. Contact your credit card provider or payment provider.

3. Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us.

Need Assistance?

For questions about cancellations, returns, damaged items, or refunds, please contact our Customer Support team.

Email:support@lookstreets.com